Planned Network Maintenance

[Rhett]

Planned Network MaintenanceDear Cogent Customer,As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network: Start time: 2:00am pacific 11/15/09End time: 6:00am pacific 11/15/09Work order number: NA945-14Order ID(s) impacted: 1-25041205Expected Outage/Downtime: 20 minutesCogent customers receiving service in Sacramento, Portland, and Seattle will be affected by this maintenance. Only the Cogent Order ID(s) listed above will be impacted. The purpose of this work is to perform software and hardware upgrades on core routers at key locations.During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 20 minutes total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-877-7-COGENT and refer to this Maintenance Ticket: NA945-14.We appreciate your patience during this work and welcome any feedback. Thank you for being a Cogent customer.Sincerely, Customer SupportCogent CommunicationsThis might not effect any of the servers or sites due to having redundant backbone service from other carriers. If there are any issues they will be limited to less then a few seconds while the switches move to another carrier. Thank you